ESI can assist in the design and implementation of a contact center to improve productivity and help maintain the highest level of customer care.
Cisco Unified Contact Center Express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated call center service for both formal and informal contact centers is aimed at midmarket, enterprise branch, and corporate departments. In addition to sophisticated call routing and comprehensive contact management capabilities, it provides customer segmentation with state-of-the art, built-in interactive voice response capability and integrated outbound call management capabilities.
Talk with the ESI Collaboration Team about whether Cisco Unified Contact Center Express should be your call center tool to boost agent efficiency, reduce costs, and improve customer loyalty.